Privacy Policy

Last updated:

1. Introduction

Drainexpel Ltd ("we," "us," "our," or "Company") operates this website and educational services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site and use our services.

2. Information We Collect

Information You Provide: Name, email address, phone number, and message content when you submit our contact form or request consultations.

Automatically Collected Information: IP address, browser type, operating system, referrer URL, pages visited, and time spent on pages through Google Analytics and cookies.

Cookies: We use cookies to remember your preferences, track site performance, and deliver targeted advertising via Google Ads.

3. How We Use Your Information

We use collected information to: respond to your inquiries; process bookings and payments; send educational materials and updates; analyse site performance; personalise your experience; and comply with legal obligations.

4. Legal Basis for Processing (GDPR & NZ Privacy Act)

We process your data based on: your consent (contact forms); contractual necessity (bookings and consultations); legal compliance; and legitimate interests (site improvement and analytics).

5. Third-Party Services

Google Analytics: We use Google Analytics to understand site usage. Google may use cookies and tracking technologies to collect data. View Google's Privacy Policy.

Google Ads Conversion Tracking: We track conversions for advertising optimisation. Google may collect data via cookies (_gcl_au, _gcl_aw). View Google Ads Privacy Policy.

Google Maps: Our contact page embeds Google Maps. Google collects location and interaction data. View Google Maps Privacy Policy.

6. Your Rights

Under GDPR and the New Zealand Privacy Act 2020, you have the right to: access your personal data; correct inaccurate data; request deletion; restrict processing; object to processing; withdraw consent; and lodge complaints with your local data protection authority.

NZ Data Protection Authority: privacy.org.nz

7. Data Retention

We retain contact form data for 2 years after last interaction, or longer if required by law. Analytics data is retained for 38 months. You can request deletion at any time.

8. Data Security

We implement SSL encryption, secure servers, and standard security practices to protect your data. However, no method is 100% secure. We are not liable for unauthorised access beyond our reasonable control.

9. International Data Transfer

Your data may be processed by Google services, which may involve transfer to the United States. We rely on Google's data protection agreements and adequacy mechanisms.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children. If we become aware of such collection, we will delete it immediately.

11. Contact Us

For privacy inquiries, contact: info@drainexpel.world or 42 Karangahape Road, Auckland 1010, NZ.